399det Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict security measures.
Table of Contents and Overview
Welcome to 399det. We are a safe and reliable online betting platform in Bangladesh. When you use our website, register, or use our services, certain personal information is provided to us. This Privacy Policy ("Policy") explains how we collect that information, what purposes we use it for, who we share it with, and how we keep it secure. Please read this policy carefully. Continuing to use the 399det platform means you have agreed to the terms of this policy.
Contents of This Policy
- Information We Collect
- Purpose of Data Collection
- Data Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- User Rights
- Children's Privacy
- Third-Party Links
- Changes to This Policy
- Contact Us
Information We Collect
Personal Identity Information
When you open an account at 399det or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for OTP verification)
- Residential address
- National ID card or passport details (for identity verification)
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account number
Technical and Usage Information
When you visit our website, some information is collected automatically:
- IP address and device type
- Browser name and operating system
- Website access time and page visit history
- Referral source (how you arrived at our site)
- Transaction history and betting activity
- Login and logout time and date
Important: We only collect information that is genuinely necessary for operating our services. Collecting excessive or irrelevant information is against 399det's policy.
Purpose of Data Collection
399det uses your personal information only for specific, lawful, and transparent purposes. We outline those purposes in detail below:
Account Management
Information is used to register, verify, and keep your account secure. This includes age verification (21+) and identity confirmation.
Financial Transactions
Information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to prevent fraud.
Customer Support
Our 24/7 live chat support uses your account-related information to resolve your issues quickly.
Security and Compliance
Information is used to ensure platform security, detect unlawful activity, and implement responsible gaming policies.
Service Improvement
By analyzing your usage patterns, we improve our game lobby, payment system, and overall user experience.
Notifications and Communication
Your email and mobile number are used to send you bonus offers, promotions, account-related notifications, and important updates.
Data Storage and Security
Technical Security Measures
399det uses industry-standard security technology to protect your confidential information. The key features of our security framework are listed below:
- SSL Encryption: Every connection between your browser and our servers is protected by 256-bit SSL/TLS encryption.
- Password Hashing: Your password is never stored in plain text — it is kept only as an encrypted hash.
- Firewall & Access Control: Multi-layer security firewalls and role-based access controls are in place to prevent unauthorized access to our systems.
- Regular Security Audits: We conduct regular security audits to identify potential vulnerabilities.
Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after account closure, some information may be kept for a specific period to meet applicable legal obligations. Once that period has passed, the information is securely deleted or anonymized.
In the event of a data breach, we commit to notifying affected users in a timely manner in accordance with applicable regulations.
Data Sharing with Third Parties
399det does not sell your personal information to third parties. However, limited information may be shared in the following circumstances to operate our services:
Payment Processors
Information necessary to complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment provider. This sharing is limited to the scope of the transaction and is governed by their own privacy policies.
Game Providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi may receive the minimum information necessary to operate their games. This information is used solely for game-related purposes.
Legal Obligations
We may be required to disclose information to comply with court orders, government directives, or other legal obligations. In such cases, we will disclose only the information legally required.
Information We Never Share
- Selling your personal information to advertisers or marketing companies
- Disclosing your identity and financial information to unnecessary third parties
- Exchanging information with other gaming platforms or competing businesses
Cookies & Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. 399det uses cookies for the following purposes:
- Essential Cookies: These are necessary to keep login sessions active and to ensure security.
- Functional Cookies: Used to remember your language preferences, game settings, and site visit history.
- Analytics Cookies: Used to understand which parts of the site are used most, helping us improve our services.
Cookie Controls
You can choose to accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some of our services from working properly — such as maintaining your login session.
User Rights
You have important rights over your personal information. 399det respects these rights and supports you in exercising them:
Right to Access
You may request to know what information we hold about you. We will provide a copy of the personal information stored in your account.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. We will make the necessary corrections as soon as possible.
Right to Erasure
You may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information in certain circumstances. In particular, you can opt out of marketing communications at any time.
To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will try to respond within 30 business days of receiving your request.
Children's Privacy
Protection of Minors
399det is a responsible gaming platform. Our services are intended only for those aged 21 and above. We do not intentionally collect any personal information from minors. Age is verified at registration, and if we become aware that a user is under 21, that account will be closed immediately and the associated information will be deleted.
Third-Party Links
External Websites
Our website may contain links to third-party websites. 399det is not responsible for the privacy practices or content of those external sites. If you visit them, you are advised to read their own privacy policies.
Policy Changes
Updates & Revisions
This privacy policy may be updated from time to time due to changes in our services or legal requirements. For any significant changes, we will post a notice on our website and notify registered users by email. Continued use of 399det after changes have been made indicates your agreement to the updated policy.
The "Last Updated" date will be clearly stated at the top of each policy so you can easily see when the most recent review took place.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our privacy team is always ready to assist you.
Ways to Contact Us
Live Chat Support: Speak with us directly via our 24/7 Bengali live chat. This is the fastest way to get a response.
Email: [email protected] — send us an email for detailed privacy-related enquiries.
When emailing, please clearly state your account name and the subject of your request so we can respond promptly. Never share your password, PIN, or full card number in your reply.
Responsible Gaming: To learn more, visit our Responsible Gaming page. For ages 21+ only.